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Call Center Cloud Desktop

Call Center Cloud Desktop

$258.00

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At present, many industries such as finance and communications have call centers, which have a large number of call center terminals and a variety of peripherals. At the same time, with the growth of unit business, customer service seats continue to expand, the number of terminals gradually...
Description

  • At present, many industries such as finance and communications have call centers, which have a large number of call center terminals and a variety of peripherals. At the same time, with the growth of unit business, customer service seats continue to expand, the number of terminals gradually increases, and the types of hardware and network environment become more complex. According to our previous research and analysis of the terminal desktop system of the call center, and combined with the current call center terminal desktop maintenance mode itself, the maintenance difficulties and other disadvantages.
  • Solution introduction: According to the application needs of the call center scenario, a call center cloud desktop solution based on the VDI architecture is launched. By building a unified call center cloud desktop service platform, it ensures the stable operation of daily call business, and does not change the existing network environment and user usage habits. Through the cloud desktop system, all business terminals are uniformly managed, and standardized office desktops are uniformly issued, basically eliminating virus events and software failure events, greatly reducing the daily maintenance workload of operation and maintenance personnel.
  • Solution advantages:
  • 1. Fast and accurate deployment: The cloud desktop is based on a deep understanding of the current enterprise office model, integrating the thinking habits of cloud desktop management and traditional office management. Through simple operations, you can get the desired work desktop scene. The cloud desktop management software is even simpler and more convenient than using a PC. With one-click template distribution, you can get all the applications and files needed for office work, which greatly reduces the time wasted on deployment.
  • 2. Quiet and comfortable environment: The enterprise office cloud desktop terminal has ultra-low power consumption, zero noise, and a longer equipment cycle, which reduces the user's investment and creates a comfortable and quiet office environment.
  • 3. Voice is guaranteed: Voice broadcast, intercom, audio directly to the terminal, voice transmission without delay, high-performance audio encoding and decoding algorithm, voice transmission without distortion, explosion, and current.
  • 4. Data security guarantee: The technology hyper-convergence solution will keep the user's work data in the back end of the server, and retain copies through redundant backup to ensure that the data is foolproof. At the same time, even if a server fails and crashes, the virtual machines in the failed server will automatically migrate to other servers, which will not affect the normal use of employees.
  • 5. The system automatically sleeps and reduces resource consumption: In the management background, you can set the desktop automatic sleep mode, and automatically enter the sleep or shutdown state when no one operates the desktop for a period of time, releasing server resources, reducing resource consumption and power cost consumption, thereby improving the running speed of other cloud desktops.
  • 6. One-click completion, simpler operation and maintenance management: 5A cloud desktop is simpler and more efficient in deployment, update, maintenance, and management. All terminal operations and maintenance can be completed in one interface. When upgrading, administrators no longer need to update each terminal one by one. They only need to operate the template, and all desktops can be updated in one minute, which is fast and efficient.

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